Musbet is operated by Excite Ultra Media Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2. That licence is the legal basis on which we run this platform, and it sets the standards we are required to meet — covering how we handle player funds, how we resolve disputes, and how we maintain fair play across the site. We are accountable to that authority, and our conduct is measured against its requirements.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players based in the United Kingdom. That means the site is built around GBP as the operating currency, support is available in English, and the payment methods we list are ones that work reliably for UK players — including VISA, Mastercard, Skrill, NETELLER, Bank Transfer, Apple Pay, Google Pay, and a range of cryptocurrency options. We did not build Musbet as a generic international product and then adapt it. The UK market shaped the decisions we made from the start.

How We Handle Player Money

Player balances are kept separate from the operational funds we use to run the business. This is not an optional arrangement — it is a structural one. The money you deposit belongs to you, and it is not used to cover our costs or mixed into general company accounts. Withdrawals are processed within 0 to 48 hours, and the minimum withdrawal amount is £20, the same threshold as the minimum deposit. We think consistency there matters.

When we decide which game providers and payment routes to list on the site, the process is deliberate. We work with established software studios — including Evolution, NetEnt, Pragmatic Play, Play'n GO, Hacksaw Gaming, and Nolimit City, among others — because their products are independently tested and certified for fairness. We do not add providers simply to increase the number on the page. The same logic applies to payment methods: we list routes that are functional, reasonably fast, and appropriate for the players using them.

Safer Gambling

Safer gambling is built into how the platform operates, not treated as a separate section to tick off. We provide tools that let you set limits on deposits, losses, and session time, and we take self-exclusion requests seriously. If you tell us you need to stop, we act on that. We also monitor account behaviour for signs of harm and will make contact if something looks out of the ordinary. None of this replaces your own judgement, but we think it is part of running a site responsibly.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, a dispute about a bonus — we expect ourselves to respond clearly and without delay. Our support team handles queries around the clock. We do not think it is acceptable to make a player chase an answer, and we do not hide behind process when a straightforward resolution is available. That is the standard we hold ourselves to, and it is one you should feel entitled to expect from us.